Sometimes known as the
Millennials,
Connecteds and
Unreachables,
Generation Y is compromised of individuals in their 20s and younger, or
born in 1982 or later. They are an important generation to understand
because they are comprised of 71 million Americans who spend over 200
billion dollars annually. They're taking over the Baby Boomers as the
largest percentage of the working world. Gen Yers
are hard to reach as a whole, yet one of the largest markets to make purchases. The best way to market to Generation Y is to
not market to them, instead, establish a connection.
As
a Gen Yer, I can tell you that we are a very unique group to
understand, and an even more complicated group to know how to market
to. Gen Yers are a product of Baby Boomers, and we were raised in a
different way than any other generation. Baby Boomers raised us to be
optimistic, live our lives first and work second, and that we can do
and be anything we want to. Talk about optimism! Now that Gen Y is
older, it is becoming increasingly difficult to market to this
generation because of how they were raised.
So, how do you market to them?
- Establish a Connection.
Businesses will never get anywhere with Generation Y unless they
communicate to them directly and specifically. Talking at them will do
no good. A connection has to be made. Start a conversation, reach out
to Gen Y and ask them what they want.
- Cater to Gen Y. When you want Gen Y to buy into products and services, these elements have to fit certain qualifications. There must be a minimal cost (Gen Y have a "free spending" attitude, but not much money to spend), good quality (they won't pay for something that won't last), fast service (time is very valuable for Gen Y; don't waste any) and provide an experience (give them something worth remembering and talking about).
- Be Authentic. Gen
Y has experienced 9/11, wars and in addition to nearly every marketing
scheme in the book. They will know what is real and what is not when
presented with your marketing. Be genuine.
- Get Endorsed by Their Friends. Gen
Y listens to businesses to a degree, but the majority of them listen to
the media and celebrities for what is popular. Also highly regarded are
their social networks, their friends and other internet friends.
Getting the seal of approval from who they listen to will help reach
Generation Y.
- Be Connected. Social media is a key
communication tool and almost a way of life for Gen Y. If you have a
good product they'll tweet about it. If you have a bad product then you
can expect to see rants on Facebook statuses. Stay connected to Gen
Yers by making a Facebook Fan Page and a Twitter account to reach out
to this generation.
- Engage Gen Y. Street teams
are becoming increasingly popular for ways to interact with Gen Y. Get
out into the world, approach them, and make the connection by
communicating.
Companies Who've Successfully Marketed to Gen Y
Let's
take a look at what companies have successfully marketed to Gen Yers in
the past decade. Apple, Trader Joes, Mountain Dew, and Red Bull are
just a few companies that come to my mind.
Apple clearly
understands how to market to Gen Y. With the development of the iPod,
iTunes, iPhone, and Mac, they reached out to Generation Y. Apple offers
trendy gadgets with a "new" version of the products every few months or
so, keeping up with the trends and Gen Yers "having to have" it. Also,
iTunes gave Gen Yers music almost instantly for a low price to put on
their iPods.
Red Bull is another business that understands Gen
Y. You can see Red Bull representatives driving through towns,
especially college campuses, promoting the energy drink with a uniquely
decorated car featuring a giant bull and can on the top. Red Bull uses
street teams to get Gen Yers excited about their product and hands out
free cans and gets involved. Seeing the Red Bull car triggers
excitement for a free can. Red Bull evokes the excitement by being
labeled as a trendy and exciting product among Gen Y.
As a Gen
Yer, I will be brutally honest. I DVR my favorite TV shows just so I
can fast forward through my favorite commercials. I listen to my iPod
in the car, and if by chance I am listening to the radio, I change the
station once I hear a commercial. The way to market to me? Get my
attention. Do something that I will remember. Communicate to me by
giving me what I want instead of what you think I want.
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