The Ten Commandments of People Skills in the Workplace
Posted by Cheryl Sowa on Thursday, March 04, 2010
We use "people skills" each day during every interaction with others.
Interactions in the workplace generally have a professional manner, and
are typically analyzed and scrutinized. Look no further if you desire
to boost your personal skills, be confident in the office, connect with
others to establish rapport, and understand your reasoning for
miscommunication. Follow these Ten Commandments for People Skills in
the Workplace.
1. Thou Shall Not Complain
Don't
complain! The workplace will be a stressful environment at times.
Complaining at work takes away from productivity and invites negativity
to take over. At least half of the people you complain to at work will
not care, and some could even think that you got what you had coming.
If you're frustrated with something while at work, save it for personal
time.
2. Thou Shall Smile
Smile and say cheese!
Smiling is part of the foundation for outstanding people skills. It
shows the world that you are friendly and approachable. Additionally, a
little known trick is to smile when you are talking on the phone,
especially when making sales calls. Although the person on the other
end cannot see the smile, they can hear it through your tone of voice
and how you speak.
3. Thou Shall Actively Listen
Be
an active listener! Listening is an important part in conversing with
others. While one party speaks, the other is listening. While you may
hear what others are saying, it does not mean you are actively
listening. Hear words, process the information, and react. This is
especially important in the workplace. Receiving orders from the bosses
requires active listening. You don't want to miss out on any important
information!
4. Thou Shall Show Appreciation for Others
Show
that you appreciate others! In the workplace, many people typically
handle one project. In this scenario, people skills play a major role
when dealing with others to achieve a common goal. When a co-worker
gives extra effort in a project or piece of work which you have
benefited from, it is respectful and important to let them know you
appreciate their work. A simple "Thank You" or "Hey great job there"
will work. If you want to go above and beyond, inform your superior of
his or her work, or take your co-worker out to lunch.
5. Thou Shall Not Forget Names
Don't
forget names! Remembering names is important in all aspects of
business. When you are trying to close a sale, using the customer's
name is a way to remind them that you are paying attention to detail,
and them specifically. Name recognition at work is important to make
others feel appreciated, wanted, and involved.
6. Thou Shall Go Above and Beyond
Go
above and beyond! Have you made any sacrifices for others (customers,
clients, or co-workers) lately? Going the extra mile for others in your
workplace will not only get more done, but add extra value for your
work. Spending an extra five to ten minutes on a project for some extra
added touches, or extending a courtesy phone call will show
appreciation and your kindness.
7. Thou Shall Never Gossip
Don't
gossip! Gossip is a killer in the workplace. Spreading treacherous
rumors about a co-worker in order to get ahead or bond with another is
detrimental to all. Gossiping tarnishes others' reputations, and
separates the cohesiveness of your workforce. Avoid gossip at all
costs. You never know who is listening.
8. Thou Shall Not Interrupt
Don't
interrupt! In the workplace, many ideas are shared and exchanged
between multiple co-workers. Regardless if you believe an idea is
excellent or poor, hold your tongue. Interrupting shows very little
respect for others. Be polite and allow others to finish their train of
thought before commenting on others. Remember, be helpful and do not
attack when providing constructive criticism.
9. Thou Shall Be Confident
Be
confident! Confidence is key when it comes to interacting with people,
especially in the workplace. Meeting with superiors about a big project
will get your nerves going, but it is important to not let it show. Be
confident in your actions and around people. Hold your head high and be
prepared for any and all situations that could be presented to you.
Heed this warning: Too much confidence is frowned upon. Be confident,
not cocky.
10. Thou Shall Self Assess Thy People Skills
Always
evaluate yourself first! Do you know how strong your people skills are?
Or how weak? Self assessments help judge your progress with knowing
what you can do and how you can relate with others. Additionally, self
assessments gauge your skills at the workplace. If you find yourself
struggling with your people skills, reflect on these commandments to
find out ways to improve.
Use these guidelines when
communicating, relating, and speaking with others in the workplace.
Mastering your people skills will help with miscommunication or
misunderstandings at the workplace. You'll connect with others,
establish rapport, handle confrontation professionally, and learn to
give constructive criticism effectively. Do you have any pointers on
personal skills?
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Cheryl Sowa is a Public Relations Coordinator for America’s Best Companies. She also writes daily for the Small Business Center. Cheryl graduated from the University of Illinois at Urbana-Champaign and obtained Bachelor degrees in English and Communications. Contact Cheryl
Tags: people skills, workplace, work, communication, rapport, complain, smile, listen, appreciation, names, gossip, above and beyond, interrupt, confidence, assess
Reader Comments
Monday, March 08, 2010 at 12:50 PM
Dennis C. Shingler says:
Very good "Ten Commandments".So good, every sales person should re-read these every morning before the start his or hers work day.
Monday, July 12, 2010 at 9:01 PM
GHD STRAIGHTENERS says:
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Monday, July 12, 2010 at 9:03 PM
NFL JERSEYS says:
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Monday, July 12, 2010 at 9:04 PM
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Monday, July 12, 2010 at 9:05 PM
UGG BOOTS says:
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