Affiliate marketing, where you pay per
click or per action for your ad to appear on another website or on a
search engine results page is a hot form of marketing these days, but
it is not without risk. Affiliate fraud, where your ad is clicked
merely to generate a charge for the ad network, is a serious problem
and something you need to watch out for if you decide to use this
sort of advertising.
Who Commits Affiliate Fraud, and
How?
Affiliates, networks, merchants and
buyers have all been known to commit affiliate fraud. Fraud by
affiliates is both automated and manual. When the payment model is
pay per click, a program that clicks on your ad (called a Clickbot)
is often used to generate hundreds or thousands of clicks. When the
payment model is pay per sale, unscrupulous affiliates may use stolen
or invalid credit cards to try to make purchases for the sole purpose
of generating a commission for themselves for selling that product.
If you are an affiliate, advertising
networks or merchants, if they have the account privileges, could
raise the percentage they take before paying you commission and
report fewer leads/sales without you knowing it. This usually happens
when these companies are having hard times or are about to go out of
business.
Some buyers will make purchases using
stolen credit cards, fraudulent checks, illegal Paypal chargebacks
and the like, or they will register with false identification
information. The “purchases” they make will later turn into
refunds and chargebacks, but by that time, the merchant has already
paid the affiliate commission.
Sounds bad, but there are some things
you can do to protect yourself.
Protecting Yourself Against
Affiliate Fraud
To a great extent, the means of staying
clear of a bad affiliate fraud situation boils down to two things:
Keep your eyes open and don't put yourself at risk.
You can avoid putting yourself at risk
by doing some research and only doing business with well established
and reliable affiliate networks. The second thing you can do is to
not use pay per click payments. Pay per action and pay per sale are
both safer in that there is no payment unless someone does something
on your site that is valuable to you, such as purchase something.
This eliminates the issue of clickbots entirely and forces the
criminal to ramp-up his efforts with stolen credit cards and such.
Here is where keeping your eyes open is
important. Credit card fraud committed by shady affiliates trying to
earn commissions is typically easy to spot. There will be few clicks
and few orders. For example, if you see four clicks and a single
fraudulent sale, it is quite probable that you are looking at
affiliate fraud. A criminal is unlikely to cover himself by clicking
your ad 40,000 times to make a couple of bad purchases.
Another metric you should keep a sharp
eye on is your conversion percentages. These data will tell you a lot
if you know how to read them. Conversions should not deviate too much
from the average. If they are too high, it could indicate an
affiliate using incentives, or it may be a clue that the affiliate is
placing fraudulent orders. If the conversion rate is too low, that
could be a sign that your ad has ended up in a “banner farm” or
is buried within some desktop application.
You should be fully familiar with the
your web logs, which will give you information on the activity that
has taken place on your website. If you are in a pay per click
situation, it will be your web log that will show you whether or not
you are a victim of affiliate fraud. If your logs are showing a very
high click rate, but the graphics on your home page are not even
requested by the browser, that is a clear sign that the clickbot is
being used. Any time you have a high click rate but little or no
sales, that is a sign of fraud and you should follow it up with your
affiliate network or with law enforcement.
Some vigilance and some research and
you will be able to protect yourself from affiliate fraud.
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