Small Biz Tip: Generation X: Marketing via Word of Mouth Marketing

Posted by Kim Fenolio on Thursday, December 17, 2009

Tips from the evening of December 17, 2009

The Small Business tips today discuss marketing to Generation X via word of mouth.


  1. Generation X values individualism, but also what other people are doing/thinking. They will see a trend, and make a snap decision on it. 
  2. Values and opinions mean a lot to Generation X, in terms of quality and use. They especially value good prices, a great product with quality, and long term use to get their money's worth. They value others' experiences with products and will make decisions on what others have said.
  3. Gen X varies VERY differently from Baby Boomers culturally, economically, and financially. ACKNOWLEDGE this. Grouping them with their elders will only cause Gen X to automatically turn their shoulder.
  4. Product reviews are KEY for Generation Xers. They check them, post to them, and follow religiously. Create a great product or provide a great service and you will have something to show for it.

Daily Overview: Generation X will openly talk about their feelings for products, good or bad, and tell them to others. Additionally, Gen X trusts this judgement, and will use it on their own purchases, beliefs, and feelings towards businesses, brands, and products.


I post these small business tips to my Twitter account each day, Monday through Friday. This is a reposting of those tips.

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Kim Fenolio

Kim Fenolio is America's Best Companies' Interface and New Media Manager. She's been in new and social media since before the terms were coined. She's an expert in the field and at teaching people how to harness its power for good. Contact Kim via your super powers or through email. Contact Kim

Tags: small business, generation x, word of mouth, marketing, value

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