Tips from November 13, 2009
The Small Business tips today discuss the importance of customer service in your holiday marketing.
- Hire additional help
if you know you are going to be busy. Many students are looking for
seasonal work; attempt to reach out to them.
- Make sure you've updated your
voicemail to include any special holiday hours. Consider adding weekly
promotions to the recording!
- Reiterate the importance of great
customer service, especially the holidays. SMILE! It's the simplest way
to bring cheer and joy to customers.
- Have a holiday meeting with your
staff. Go over the holiday promotions and what they'll need to know to
help customers more efficiently.
Daily Overview: Boost your customer service
during the holidays: hire extra help if you need it, smile a lot and
make sure all of your staff is on the same page and are aware of your
holiday promotions.
We post these small business tips to our employee's Twitter account each day, Monday through Friday. This is a reposting of those tips.
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