Tips from August 4, 2009
The Small Business tips today discuss people management: confronting problems in the workplace.
- Try to let the two
parties solve the conflict on their own. Take action when the conflict
is affecting their work & others.
-
Listen to each side of the story. Let them speak their mind to understand each side. Decide if it is personal or work-related.
-
Take attention away from details. Look at the bigger picture. Identify the motivation for the real problem & its real cause.
-
Be fair. Do not play favorites, include office politics, or take sides.
Doing so will ruin your credibility & role as a leader.
Daily Overview: Listen, understand, & respect both parties to resolve office conflicts fairly, quickly, and cleanly.
We post these small business tips to our employee's Twitter account each day, Monday through Friday. This is a reposting of those tips.
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