Tips from March 5, 2010
The Small Business tips today discuss handling conflict management.
-
Engage in active listening. There are two sides to every story, and
listening to others will help in understanding what the problem is, and
open up ways to solve the issue at hand.
- Pay attention to
others. Conflicts involve more than one party. Take the time to listen
to both parties, and try to understand where each is coming from.
- Arrange
a meeting between the parties involved in the conflict. A mediation
session will allow both parties to confront each other in a controlled
setting to talk out their problems.
- Communicate clearly. A conflict will never be solved without clear, honest, and open communication.
Daily Overview: Be a leader when it comes to conflict management and take control of the situation. You will gain respect.
We post these small business tips to our employee's Twitter account each day, Monday through Friday. This is a reposting of those tips.
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