Small Biz Tip: People Skills: Nonverbal Communication

Posted by Cheryl Sowa on Wednesday, March 03, 2010

Tips from March 3, 2010

The Small Business tips today discuss nonverbal communication.


  1. Smile! Showing your pearly whites invites people to your conversation. It also generates a positive vibe and environment to share ideas.
  2. Eye contact is crucial. It shows that you are paying attention to what is going on around you, and that you are listening to the conversation. Eye contact will engage others to interact with you in conversation as well.
  3. Stop fidgeting! Nervous hand gestures, such a foot tapping, folding hands over chest, hair twirling, or just anything awkward will generate negativity and uneasiness in others.
  4. Nod your head while others are talking.  They will know you are listening, and acknowledging that you understand what is taking place.


Daily Overview: You can communicate to the world without speaking. Keep these nonverbal cues in check the next time you are speaking.


We post these small business tips to our employee's Twitter account each day, Monday through Friday. This is a reposting of those tips.

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Cheryl Sowa

Cheryl Sowa is a Public Relations Coordinator for America’s Best Companies. She also writes daily for the Small Business Center. Cheryl graduated from the University of Illinois at Urbana-Champaign and obtained Bachelor degrees in English and Communications. Contact Cheryl

Tags: small business, nonverbal communication, eye contact, fidgeting, nod head, communication

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