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Articles related to: best buy

Charles M Cooper
Charles M Cooper

When Loyalty Programs Go Bad

Loyalty programs, buying clubs and the like are great customer relationship tools, but only if you use them right. Make a mistake with yours and you could hurt your reputation as well as your bottom line.


Tags: small business, customer loyalty, loyalty programs, best buy

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Posted: 9/4/2008 | Comments Comments (1)

Ed Hubert
Ed Hubert

Customer Stereotyping Leaves a Bad Impression

Every retailer has a strategy on how to best serve their customer. There's nothing insidious about that. However, there is a recent trend in retail that has made more than a few people uncomfortable. Read more...


Tags: retail, profiling, stereotyping, best buy, customer service

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Posted: 6/26/2008 | Comments Comments (1)

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