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Articles related to: customer relations

Charles M Cooper
Charles M Cooper

How to Answer a Complaint Letter

Complaint letters abound, there is now question of it, but how do you answer one? Here is one example, by way of Great Britain’s Inland Revenue, that I think takes the biscuit. We can only hope the IRS will develop a sense of humor like this, not to mention the style and flare to use it.


Tags: customer service, customer relations, complaint letters, complaint letter responses, inland revenue

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Posted: 1/28/2009 | Comments Comments (0)

Charles M Cooper
Charles M Cooper

Problem Customers, What Can You Do?

Fire them! That seems to be a growing trend in business. Sometimes, keeping a customer happy is more expensive than losing their business, or they are more problematic than they are worth. Is that how you do business? You might have to consider it, so here are some things to think about.


Tags: customer service, problem customers, firing, customer relations

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Posted: 7/8/2008 | Comments Comments (3)

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