We have all seen those ads on TV where
the four-hundred pound couch potato is turned into the svelte,
chiseled bodybuilder-type with this latest and greatest green miracle
at home exercise device that stores easily in a shoebox, is not only
fun but actually exciting to use, takes 3 minutes every other day and
harnesses the power of rubber bands, springs, dynamic tension,
gravity, your own weight, someone else's weight, ball bearings in a
swivel, a Chilean brush-tail rat in a runny-wheel—whatever, only to
tell you at the bottom of the screen in print so fine that you need a
hi-def TV and a magnifying glass to read it: “Results not typical,
your results may vary.”
What? My results may vary? You mean I
am not guaranteed to look like Michaelangelo's David made flesh after
my first week of using the miracle exercise product? Apparently not.
Apparently, the advertiser is trying to put one over on me—me, and
enough other people for the government to take some action.
While these sorts of ads are a mainstay
of daytime and late-night TV, right up there with Billy Mays and the
Sham-Wow guy, they are likely to soon be a thing of the past if the
Federal Trade Commission goes ahead with new rules that would force
advertisers to use testimonials only from typical users. According to
the Chicago Tribune:
Updated guidelines on ad
endorsements and testimonials under final review by the Federal Trade
Commission—and widely expected to be adopted—would end marketers'
ability to talk up the extreme benefits of products while carrying
disclaimers like "results not typical" or "individual
results may vary."
Instead, companies would be allowed to
tout extreme results only if they also spelled out typical outcomes.
According to the FTC's Richard Cleland,
“You'd have to say not only is it extreme, but how extreme is it.”
The basics of the new regulations, which are likely to be enacted
later this year, are:
-
Consumer testimonials would have
to be substantiated and ads would have to include generally
expected results. Endorsers, not just advertisers, could be held
liable for deceptive claims.
-
Celebrities who talk up a product
in an interview must disclose if they are getting paid for the
promotion. Celebrities who endorse products would have to disclose
if they have an ownership interest.
-
Expert endorsers, like doctors,
must have experience in the product area they are endorsing. If
they don't, the limits of their expertise must be stated. For
instance, an ophthalmologist identified only as a doctor could not
be portrayed as an expert physician endorsing a hearing aid.
-
Bloggers who get free products and
then endorse them on their blogs would have to make it clear they
got the products free.
While this is not necessarily good news
for those who rely on the kind of hype that extraordinary results can
generate, rather than on the excitement that a great product with
more or less self-evident value can generate, it is good for
consumers and can protect them from buying useless products. It is
also good for businesses that might, with the best of intentions,
carry, promote or even use these products in the course of their
business. For example, if you run a beauty business and are promoting
a miracle product that turns out to be little more than snake oil,
what effect can that have on your business? It's a fair bet that
result won't be a positive one. Remember, belief in a product is
fine, as long as that belief is based on hard evidence. That means
studies and proper, expert endorsements. It means being open about
your products and making only those claims that can be full
substantiated.
That is what the FTC is demanding and
everyone involved is accountable. It will be interesting to see the
effect these new rules have once they are in place. Late-night TV
will never be the same, but at least my results won't vary.
If you enjoyed this post, please consider leaving a comment or subscribing to our free newsletter to receive future articles and information delivered directly to your email inbox.