Good customer service involves more than just setting high standards and being friendly with customers.
Excellent customer service shouldn't be optional-it affects the bottom line of the company. Businesses like Zappos and Green Hills Farms share how they became customer service legends.
Section: Features, 2008 Sep/Oct
Tags: Hawkins,
Zappos,
Judd,
shoes,
experience,
grocer,
Customer service,
Green Hills,
legendary
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Norm Judd developed such a passion for hitting the links, taht he and his wife bought an already established golf club component business.
Judd took his passion for golf and bought an already established golf club component business.
Section: Best Success Story, 2009 May/June
Tags: club,
b&m golf,
america's best companies,
judd,
golf
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