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Topics related to: etiquette

The Good, The Bad and The Ugly

There are ways to turn even your most difficult customers into raving fans.

Virtually all small business owners will, sooner or later, encounter customers who prove troublesome. Learn how to keep your cool when customers get hot.


Section: Features, 2008 Sep/Oct
Tags: etiquette, customers, conversation, difficult, relationships, emotions, customer service, frustrated, angry Read More »

Don't Feed the Animals

You can have fun at the office holiday party, while keeping your dignity intact.

Make it your goal not to win the Lampshade Award at this year's holiday office party.


Section: Best Diversions, 2008 Nov/Dec
Tags: holiday, Party, etiquette, Christmas, psychology, behavior, rules Read More »