Topics related to: experience
Good customer service involves more than just setting high standards and being friendly with customers.
Excellent customer service shouldn't be optional-it affects the bottom line of the company. Businesses like Zappos and Green Hills Farms share how they became customer service legends.
Section: Features, 2008 Sep/Oct
Tags: Hawkins,
Zappos,
Judd,
shoes,
experience,
grocer,
Customer service,
Green Hills,
legendary
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Concentrate on the things you do best.
Concentrate on the things you do best.
Section: Features, 2009 Jan/Feb
Tags: business,
oganization,
guided,
concentrage,
experience,
core,
focus
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The more you understand how your customers’ minds work, the easier it will be to achieve your business goals.
There's more to customer service than a smile and a thank you. Turn every interaction into a memorable experience for your customers by incorporating basic behavioral psychology.
Section: Features, 2008 Sep/Oct
Tags: confrontation,
mind,
Gallagher,
brain,
think,
psychology,
experience,
customer service,
D'Ausilio
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For many businesses, the only way to stand out is by creating a unique experience for their customers.
Attention to the little things sends a big message to your customers. Here's how to create a positive experience that leads to customer loyalty.
Section: Features, 2008 Sep/Oct
Tags: customers,
Tisch,
details,
CSR,
Gedney,
communication,
Customer service,
relationships,
experience
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