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Topics related to: relationships

Delivering an Experience

For many businesses, the only way to stand out is by creating a unique experience for their customers.

Attention to the little things sends a big message to your customers. Here's how to create a positive experience that leads to customer loyalty.


Section: Features, Sep/Nov 2008
Tags: Customer service, experience, details, CSR, customers, relationships, Tisch, Gedney, communication Read More »

The Good, The Bad and The Ugly

There are ways to turn even your most difficult customers into raving fans.

Virtually all small business owners will, sooner or later, encounter customers who prove troublesome. Learn how to keep your cool when customers get hot.


Section: Features, Sep/Nov 2008
Tags: customers, difficult, customer service, conversation, relationships, etiquette, emotions, angry, frustrated Read More »