Topics related to: relationships
There are ways to turn even your most difficult customers into raving fans.
Virtually all small business owners will, sooner or later, encounter customers who prove troublesome. Learn how to keep your cool when customers get hot.
Section: Features, 2008 Sep/Oct
Tags: etiquette,
customers,
conversation,
difficult,
relationships,
emotions,
customer service,
frustrated,
angry
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Most everyone has heard the saying “It’s not what you know, but who you know.” Now more than ever, networking can play a critical role in the success of a small business.
Most everyone has heard the saying “It’s not what you know, but who you know.” Now more than ever, networking can play a critical role in the success of a small business.
Section: Features, 2009 July/August
Tags: networking,
Hubbel,
small busines,
social media,
relationships
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For many businesses, the only way to stand out is by creating a unique experience for their customers.
Attention to the little things sends a big message to your customers. Here's how to create a positive experience that leads to customer loyalty.
Section: Features, 2008 Sep/Oct
Tags: customers,
Tisch,
details,
CSR,
Gedney,
communication,
Customer service,
relationships,
experience
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