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Government, Politics and the
Will Consumer Spending Begin Again?
say they see signs of an economic recovery, but given the weak job
market and high debt levels, they don't see consumers opening their
wallets again anytime soon. BusinessWeek.com
Service Industries Contracted Faster Than Expected in July
another sign that the recovery will be a slow one, US service
industries unexpectedly contracted at a faster pace in July as
unemployment continued to rise. Bloomberg.com
Intelligence and Competitive Advantage
skills are all very important, but they won't save your company if
your employees lack emotional intelligence. Here are some ideas on
helping them develop it.
Happened to Customer Service?
in today's recession, there are a lot of explanations for why
customer service is so bad, but it ultimately comes down to three
things and the first is health insurance. NYTimes.com
From the Fallen
an entrepreneur, learning from mistakes is a necessity. Of course,
nobody says they have to be your mistakes and the recession is
providing many mistakes from which to learn; and with it currently
costing some $3 trillion, somebody should be getting something out of
Dreams: Is the ADA a Road to the NBA?
a 59-year-old lawyer make it to the NBA? Maybe! Using the Americans
with Disabilities Act (ADA) and some recent cases involving
accommodations for disabled workers as a basis, Attorney Alan Rupe
thinks he has it all mapped out.
and Financial Issues
Ways to Lower Your Business Cellphone Bills
live or die by your cellphone. It keeps you in touch with your
office, your clients, your email—without it you would be lost. Here
are seven ways to save money lasso cellphone savings for your small
Blue Screen of Death Being Used in New Scareware Scam
are now using that infamous icon of the Windows operating system, the
Blue Screen of Death, to trick computer users into downloading fake
security software. Don't fall for it! ZDNet.com
Benefits and Labor Issues
Hours for Nonexempt Workers
flexible work arrangements have been a perk of exempt, salaried
employees, but these days more companies are using them for their
nonexempt, hourly workers as well.
Healthcare Opponents `Manufacturing' Outrage
to the opposition, White House spokesman Robert Gibbs accused a group
opposing President Obama’s healthcare overhaul of “manufacturing”
Sales and Marketing
Email Marketing: Finding the Right Email Frequency
you sending too much too fast, or not enough and not frequently
enough? Somewhere between these two extremes is the sweet-spot of
email frequency, where its just right. Here are two ways to think
about email cadence.
Media Marketing: Building a Community
how four brands developed their online communities, giving visitors a
reason to engage and
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