Small Business BlogABC Small Business Blog - News, Reviews, and opinions from ABC's editors

Articles related to: united


Charles
Charles C

Is Civility in Marketing on its Way Out?

There will always be customers that we like more than others. They spend more, they're easier to work with--there are all sorts of reasons. Still, how much better do you treat them than your other customers? United Airlines has answered that question and it makes me wonder if civility in marketing is on its way out.


Tags: small business, united, most-valued guests, customer service

Read Full Story »

Charles
Charles C

Gunning for the Boss: Online Management Complaints

We have seen websites that go after companies, but this is the first time we have seen a site, put up by a group of employees, devoted to ridding their company of its CEO! What's more, they are asking you to help. Is it an isolated thing or will more and more executives find themselves in the cross-hairs of their own employees?


Tags: small business, united, airlines, pilots, glenn tilton

Read Full Story »


Email:    Password: | Register | Help