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Articles related to: customer service


Charles M Cooper
Charles M Cooper

Whistleblowing in Cyberspace

There are sites on the Web that will hold your company's feet to the fire if you don't handle your business. Disgruntled consumers write reports about their experiences with bad products, painfully substandard customer service, loopy management practices and more. Many in business wish these sites didn't exist, but they do serve a purpose, both for consumers and the companies they discuss.

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Charles M Cooper
Charles M Cooper

Problem Customers, What Can You Do?

Fire them! That seems to be a growing trend in business. Sometimes, keeping a customer happy is more expensive than losing their business, or they are more problematic than they are worth. Is that how you do business? You might have to consider it, so here are some things to think about.

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Ed Hubert
Ed Hubert

Customer Stereotyping Leaves a Bad Impression

Every retailer has a strategy on how to best serve their customer. There's nothing insidious about that. However, there is a recent trend in retail that has made more than a few people uncomfortable. Read more...

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Cheryl Sowa
Cheryl Sowa

Effective Customer Service – Dealing with Unhappy Customers

If you haven't already, you will encounter unhappy, difficult, and unpleasant customers. Handling these customers can be a challenge, but if approached in a proper manner, you will benefit from the experience.

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Charles M Cooper
Charles M Cooper

Airline Customer Service: A New Morality Tale for Businesses Large and Small

Any good businessman understands one thing—if he understands nothing else—that customer service is vitally important to the continued survival of a company. In fact, ask any small business owner the secret of his success and the answer will usually have something to do with customer service. That is a lesson that the airlines seem to have forgotten.

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Charles M Cooper
Charles M Cooper

Gas Prices and Online Shopping: There is a Connection

If you have a brick and mortar establishment, there is a facet of your product delivery scheme that you may have overlooked: Gas prices for your customers. Think about it: As the price of fuel rises, customers are less interested in getting into the car and driving out to your establishment. What can you do? Read here to find out.

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