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Charles M Cooper
Charles M Cooper

United Breaks Guitars: Poor Customer Service in Song

We often say that you judge a company not by what it does right, but by how it fixes things when it does wrong, and United Airlines did a big wrong to musician Dave Carroll and his band, Sons of Maxwell.

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Charles M Cooper
Charles M Cooper

Shoplifting and What You Can Do About It

Shoplifting activity in a West Virginia mall reminds us all to be vigilant against thieves. Here are some tips on keeping shoplifters out of your store.

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Charles M Cooper
Charles M Cooper

The Small Business Economy, 2009 Edition, is Available

The 2009 edition of The Small Business Economy reports on the effect that the 2008 recession had on small business, including chapters focusing on the state of small business and financing.

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Charles M Cooper
Charles M Cooper

Is Small Business in Decline?

Sure, the economy is in the tank and in spite of some gleams in the darkness the true light at the end of the tunnels has yet to be seen. Even so, entrepreneurship in America is a growing concern, fueled of late by an influx of newly unemployed who have to do something to make a living. Still, there are those who insist on singing the dirge of American small business, albeit prematurely. It makes you wonder why.

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Charles M Cooper
Charles M Cooper

SBA’s Dealer Floor Plan Financing Begins

The Small Business Administration has initiated its Dealer Floor Plan (DFP) financing program, which will make it easier for auto, RV and other dealerships to borrow against their inventory and increase their cash flow.

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Charles M Cooper
Charles M Cooper

PCI: Do You Comply?

July of 2010 will mark the full implementation of the PCI Data Security Standards for online payment card transactions. That gives you a year to get ready for it. Here is what you need to know.

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Charles M Cooper
Charles M Cooper

The FedEx Scam: Yet Another Crooked Game

There is a new scam floating around the Internet, one that tricks you into paying for certificates that will prove to the government that you are not a terrorist or smuggler while promising a six-figure payoff. We have such an email here, and we are going to pick it apart.

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