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Articles related to: customer service


Cheryl Sowa
Cheryl Sowa

Five Ways to Survive the Holiday Season

With all the stress that unfortunately comes with the holidays, there are a a few tricks that can be done to help you survive the season.

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Holiday Marketing: Customer Service

The Small Business tips today discuss the importance of customer service in your holiday marketing.

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Kim Fenolio
Kim Fenolio

Small Biz Tip: Customer Service: Employee Training

The Small Business tips today discuss training your employees to provide exceptional customer service.

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Customer Service: Turning to Social Media

The Small Business tips today will talk about how turning to social media will improve customer service.

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Cheryl Sowa
Cheryl Sowa

Customer Service and the Internet

It is no surprise that great customer service is essential to having a successful business. In the age of the Internet, customer service means having to change some of your customer service policies and actions to ensure positive feedback on the World Wide Web.

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Customer Service: Building Customer Loyalty

The Small Business tips today are about building customer loyalty.

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Customer Service: Know Your Customers

The Small Business tips today cover knowing your customers.

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Charles M Cooper
Charles M Cooper

Why Customer Service is Terrible

Jay Goltz came up with three reasons for the terrible state of customer service. He blames health insurance, crazy pricing and the lack of a real merchant class in this country. Is he right? We want to hear your opinions!

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Charles M Cooper
Charles M Cooper

United Breaks Guitars: Poor Customer Service in Song

We often say that you judge a company not by what it does right, but by how it fixes things when it does wrong, and United Airlines did a big wrong to musician Dave Carroll and his band, Sons of Maxwell.

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Charles M Cooper
Charles M Cooper

Loyalty to Your Brand: 4 Laws of Customer Service

In an era where retaining customers is as important—or more important—than finding news ones, the big questions you have to answer are these: How loyal are your customers to your brand and what are you doing to keep them loyal?

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Charles M Cooper
Charles M Cooper

Sometimes You Just Need to Apologize and Make it Right

Everyone makes mistakes; it comes with being human and if you are in the service business, a mistake can cause problems. The real measure of your business, however, is what you do once the damage is done.

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Charles M Cooper
Charles M Cooper

When Fluffy Flies First Class

Pets are great, aren’t they? They offer the companionship some crave, the unconditional love so rare in our human companions, and for a few they make for a great fashion accessory. We walk them, we feed them, we play with them and now, Southwest Airlines is allowing us to fly with them, right in the cabin. That is great, if it is your dog, but I think that Southwest is forgetting one thing—the other passengers!

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Charles M Cooper
Charles M Cooper

How to Answer a Complaint Letter

Complaint letters abound, there is now question of it, but how do you answer one? Here is one example, by way of Great Britain’s Inland Revenue, that I think takes the biscuit. We can only hope the IRS will develop a sense of humor like this, not to mention the style and flare to use it.

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Charles M Cooper
Charles M Cooper

Is Civility in Marketing on its Way Out?

There will always be customers that we like more than others. They spend more, they're easier to work with--there are all sorts of reasons. Still, how much better do you treat them than your other customers? United Airlines has answered that question and it makes me wonder if civility in marketing is on its way out.

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Charles M Cooper
Charles M Cooper

Customer Service for a Price

We have heard of customer service being a perk for the select few, now we hear of a company that charges you to have a customer service agent that knows what they are doing? Will it ever end?

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